IFG-US is partnering with a client seeking a Client Service Representative to join their support team and provide timely, professional responses to client inquiries. This role focuses on logistical issues and ensures client concerns are resolved effectively. The ideal candidate takes ownership of each interaction and collaborates across departments to implement solutions, ensuring a consistent, positive client experience.
Key Responsibilities:
Client Order & Shipping Inquiries
- Respond promptly to client inquiries with professionalism
- Accurately gather information to identify critical issues
- Determine the appropriate path for investigation and resolution
- Escalate issues requiring specialized assistance (e.g., technical, product support)
Complaint & Resolution Management
- Investigate order problems and identify root causes
- Collaborate with internal teams and external contacts to develop solutions
- Maintain clear communication with all parties involved
- Follow up on action plans and confirm resolution with clients
Implementation & Follow-Up
- Communicate resolution plans to clients in a timely manner
- Ensure all steps of the resolution plan are effectively executed
- Conduct follow-up communications to confirm client satisfaction
Resource & Reporting
- Provide insights from client interactions to help improve service and processes
- Assist with additional tasks and projects as needed
Qualifications & Skills:
- Associate’s or Bachelor’s degree, or equivalent work experience
- Strong client service and communication skills
- Collaborative team player who works effectively across departments
- Excellent organizational and multi-tasking abilities
- Self-starter who sees tasks through from start to finish
- Proficiency with MS Office (Word, Excel, PowerPoint)
- Experience with CRM systems (Salesforce preferred)
- Interest in literacy and supporting student learning is a plus