IFG-US is partnering with a client seeking detail-oriented Order Processing Specialists (2-3) for a contract engagement supporting their busy season.
This opportunity is fully remote, except for the first day, when you’ll be on-site (in the N Chicago suburbs) to pick up equipment.
Position Summary:
The Order Processing Specialist is a full-time assignment with job duties focusing on reviewing and entering customer orders in the organization’s ERP system, NetSuite. This role involves taking direction and supporting daily operational volume surrounding the creation of sales orders from customer purchase orders that come in from a variety of sources and sending the orders out for fulfillment to a third-party logistics provider (3PL). Speed, accuracy, and good communication skills are critical to optimize the customer and employee experience. The environment is typically fast-paced, and the candidate must be comfortable in a growth environment with changing and competing priorities.
Responsibilities:
• Prepare product sales orders received via e-mail, mail, phone, fax, and web
• Prepare sales orders for consulting engagements per the schedule outlined in the executed contract
• Accurately notate shipping details, customer contract, customer purchase order, and sales rep on each sales order
• Assist with quality control
• Administrative filing and clerical duties
• Cross-train with others in the Finance Department and assist in other areas when necessary
Accountabilities:
• Process orders accurately and in a timely manner
• Maintain accurate customer files in NetSuite
• Ensure sales tax is properly charged
Skills and Qualifications:
• Associate’s degree
• Experience with order processing, invoicing, or similar role for a product and services organization
• Exceptional organizational skills and attention to detail
• Excellent written and verbal communication skills
• Ability to anticipate and solve problems
• NetSuite order entry experience required.
• Salesforce experience preferred
• Proficiency with Microsoft Office
• Microsoft Excel proficiency, including pivot tables and data extraction, required.