Credit & Collections Manager
IFG-US is partnering with a growing organization to identify a Credit & Collections Manager to lead its credit and collections function. This role will oversee a team, manage customer credit risk, improve collections performance, and develop strategies to strengthen cash flow and reduce receivables.
Key Responsibilities
- Lead the day-to-day operations of the credit and collections team, including setting goals and managing performance.
- Develop and implement credit policies, collection strategies, and procedures to manage risk and minimize bad debt.
- Evaluate the creditworthiness of new and existing customers through credit reviews, financial analysis, and other available information.
- Establish and monitor credit limits and payment terms and proactively manage the customer credit portfolio.
- Oversee accounts receivable and collection activities to ensure timely customer payments.
- Negotiate the resolution of past-due accounts and escalated collection issues.
- Partner with Sales, Customer Service, Returns, and other business leaders to resolve billing and customer account issues.
- Analyze credit and collections metrics, identify trends, and provide reporting and insights to senior leadership.
- Ensure credit and collection practices comply with applicable laws, regulations, and company policies.
- Hire, train, mentor, and develop team members while addressing performance and personnel matters in partnership with HR.
- Identify and implement opportunities to improve invoicing, collections, processes, and overall cash flow.
- Contribute to broader process improvement initiatives and collaborate cross-functionally to resolve problems and improve business performance.
Qualifications
- Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
- 4–8 years of credit and collections experience.
- 1–3 years of supervisory or team leadership experience.
- Strong knowledge of credit, collections, accounts receivable, and related processes.
- Experience using ERP systems and Microsoft Excel, including reporting and data analysis.
- Strong organizational and time-management skills with excellent attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong analytical, problem-solving, and decision-making abilities.
- Excellent communication skills across email, phone, chat, and in-person interactions.
- Demonstrated ability to achieve results both independently and through a team.
- Flexible and adaptable, with the ability to adjust to changing business needs.
- Equivalent combinations of education and experience may be considered.
Compensation & Benefits
- $98,000–$124,000 base salary, depending on experience and qualifications.
- Monday–Friday, 8:30 AM–5:00 PM schedule.
- Generous PTO and paid holidays.
- Medical, dental, and vision coverage, with the company covering the majority of medical premiums.
- Company-paid life insurance and short-term disability.
- 401(k) with company match up to 4%.
- Structured training, professional development, and opportunities for career advancement.