Credit & Collections Manager
IFG-US is partnering with a growing organization to identify a Credit & Collections Manager to lead its credit and collections function. This role will oversee a team, manage customer credit risk, improve collections performance, and develop strategies to strengthen cash flow and reduce receivables.
Key Responsibilities
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Lead the day-to-day operations of the credit and collections team, including setting goals and managing performance.
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Develop and implement credit policies, collection strategies, and procedures to manage risk and minimize bad debt.
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Evaluate the creditworthiness of new and existing customers through credit reviews, financial analysis, and other available information.
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Establish and monitor credit limits and payment terms and proactively manage the customer credit portfolio.
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Oversee accounts receivable and collection activities to ensure timely customer payments.
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Negotiate the resolution of past-due accounts and escalated collection issues.
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Partner with Sales, Customer Service, Returns, and other business leaders to resolve billing and customer account issues.
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Analyze credit and collections metrics, identify trends, and provide reporting and insights to senior leadership.
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Ensure credit and collection practices comply with applicable laws, regulations, and company policies.
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Hire, train, mentor, and develop team members while addressing performance and personnel matters in partnership with HR.
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Identify and implement opportunities to improve invoicing, collections, processes, and overall cash flow.
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Contribute to broader process improvement initiatives and collaborate cross-functionally to resolve problems and improve business performance.
Qualifications
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Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
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4–8 years of credit and collections experience.
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1–3 years of supervisory or team leadership experience.
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Strong knowledge of credit, collections, accounts receivable, and related processes.
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Experience using ERP systems and Microsoft Excel, including reporting and data analysis.
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Strong organizational and time-management skills with excellent attention to detail.
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Ability to manage multiple priorities in a fast-paced environment.
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Strong analytical, problem-solving, and decision-making abilities.
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Excellent communication skills across email, phone, chat, and in-person interactions.
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Demonstrated ability to achieve results both independently and through a team.
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Flexible and adaptable, with the ability to adjust to changing business needs.
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Equivalent combinations of education and experience may be considered.
Compensation & Benefits
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$98,000–$124,000 base salary, depending on experience and qualifications.
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Monday–Friday, 8:30 AM–5:00 PM schedule.
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Generous PTO and paid holidays.
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Medical, dental, and vision coverage, with the company covering the majority of medical premiums.
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Company-paid life insurance and short-term disability.
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401(k) with company match up to 4%.
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Structured training, professional development, and opportunities for career advancement.