Customer Service Support
Location: Lincolnshire, IL Remote: Remote Type: Contract Job #28649 Salary: $23.00 [Per Hour] IFG-US is partnering with a client seeking a Client Service Representative to join their support team and provide timely, professional responses to client inquiries. This role focuses on logistical issues and ensures client concerns are resolved effectively. The ideal candidate takes ownership of each interaction and collaborates across departments to implement solutions, ensuring a consistent, positive client experience. Key Responsibilities: Client Order & Shipping Inquiries Respond promptly to client inquiries with professionalism Accurately gather information to identify critical issues Determine the appropriate path for investigation and resolution Escalate issues requiring specialized assistance (e.g., technical, product support) Complaint & Resolution Management Investigate order problems and identify root causes Collaborate with internal teams and external contacts to develop solutions Maintain clear communication with all parties involved Follow up on action plans and confirm resolution with clients Implementation & Follow-Up Communicate resolution plans to clients in a timely manner Ensure all steps of the resolution plan are effectively executed Conduct follow-up communications to confirm client satisfaction Resource & Reporting Provide insights from client interactions to help improve service and processes Assist with additional tasks and projects as needed Qualifications & Skills: Associate’s or Bachelor’s degree, or equivalent work experience Strong client service and communication skills Collaborative team player who works effectively across departments Excellent organizational and multi-tasking abilities Self-starter who sees tasks through from start to finish Proficiency with MS Office (Word, Excel, PowerPoint) Experience with CRM systems (Salesforce preferred) Interest in literacy and supporting student learning is a plus Apply Now
Customer Service Support
Location: Lincolnshire, IL Type: Contract Job #28619 Salary: $23.00 [Per Hour] IFG-US is partnering with a client seeking a Client Service Representative to join their support team and provide timely, professional responses to client inquiries. This role focuses on logistical issues and ensures client concerns are resolved effectively. The ideal candidate takes ownership of each interaction and collaborates across departments to implement solutions, ensuring a consistent, positive client experience. Key Responsibilities: Client Order & Shipping Inquiries Respond promptly to client inquiries with professionalism Accurately gather information to identify critical issues Determine the appropriate path for investigation and resolution Escalate issues requiring specialized assistance (e.g., technical, product support) Complaint & Resolution Management Investigate order problems and identify root causes Collaborate with internal teams and external contacts to develop solutions Maintain clear communication with all parties involved Follow up on action plans and confirm resolution with clients Implementation & Follow-Up Communicate resolution plans to clients in a timely manner Ensure all steps of the resolution plan are effectively executed Conduct follow-up communications to confirm client satisfaction Resource & Reporting Provide insights from client interactions to help improve service and processes Assist with additional tasks and projects as needed Qualifications & Skills: Associate’s or Bachelor’s degree, or equivalent work experience Strong client service and communication skills Collaborative team player who works effectively across departments Excellent organizational and multi-tasking abilities Self-starter who sees tasks through from start to finish Proficiency with MS Office (Word, Excel, PowerPoint) Experience with CRM systems (Salesforce preferred) Interest in literacy and supporting student learning is a plus Apply Now
Tax Managers
Location: Lincolnshire, IL Type: Direct Hire Job #28570 Salary: $150,000 Title: Tax Managers Location: Greater Chicago area Salary: $110K-$180K plus bonus Tax Manager – Private Wealth and High-Net-Worth Clients We are seeking an ambitious and curious Tax Managers with expertise in private wealth and high-net-worth taxation. The ideal candidate is passionate about mentoring, continuous learning, and delivering exceptional client service. Responsibilities Lead tax engagements with a proactive, client-focused mindset. Develop and maintain strong client relationships while managing multiple priorities and deadlines. Provide strategic and proactive tax advice, particularly within private wealth and high-net-worth areas. Collaborate with leadership to creatively solve issues and implement process improvements. Utilize technology to enhance efficiency and automate internal and client workflows. Mentor and develop junior team members, working closely with senior leaders. Qualifications Bachelor’s degree in Accounting, Finance, or related field. 5+ years of tax experience in public accounting, with at least 2 years in a managerial role preferred. Active CPA license required. Expertise in Individual, Gift, Estate, and Trust income tax compliance, including review of complex returns. Strong background in advisory services and delivering practical tax solutions. Demonstrated leadership, communication, and project management skills. Committed to professional development and fostering team growth. Ability to work effectively in-office or on a hybrid schedule. Apply Now