Customer Service Support
Location: Lincolnshire, IL Remote: Remote Type: Contract Job #28649 Salary: $23.00 [Per Hour] IFG-US is partnering with a client seeking a Client Service Representative to join their support team and provide timely, professional responses to client inquiries. This role focuses on logistical issues and ensures client concerns are resolved effectively. The ideal candidate takes ownership of each interaction and collaborates across departments to implement solutions, ensuring a consistent, positive client experience. Key Responsibilities: Client Order & Shipping Inquiries Respond promptly to client inquiries with professionalism Accurately gather information to identify critical issues Determine the appropriate path for investigation and resolution Escalate issues requiring specialized assistance (e.g., technical, product support) Complaint & Resolution Management Investigate order problems and identify root causes Collaborate with internal teams and external contacts to develop solutions Maintain clear communication with all parties involved Follow up on action plans and confirm resolution with clients Implementation & Follow-Up Communicate resolution plans to clients in a timely manner Ensure all steps of the resolution plan are effectively executed Conduct follow-up communications to confirm client satisfaction Resource & Reporting Provide insights from client interactions to help improve service and processes Assist with additional tasks and projects as needed Qualifications & Skills: Associate’s or Bachelor’s degree, or equivalent work experience Strong client service and communication skills Collaborative team player who works effectively across departments Excellent organizational and multi-tasking abilities Self-starter who sees tasks through from start to finish Proficiency with MS Office (Word, Excel, PowerPoint) Experience with CRM systems (Salesforce preferred) Interest in literacy and supporting student learning is a plus Apply Now
Treasury Manager
Location: Chicago, Illinois Remote: Remote Type: Direct Hire Job #28461 Salary: $130,000 IFG US’s client is looking for a Treasury Manager – FULLY REMOTE ROLE! The Treasury Manager is an independent self-starter who is hands-on and comfortable in an individual contributor role. Requirements include: Strong cash management and reporting experience, cash forecasting, debt compliance management. Responsibilities: Monitors and reports on daily available cash across all legal entities. Prepares monthly cash flow conversion report. Develops and implements cash forecasting models to monitor cash positions. Consolidates “unused” cash and develops plan to enhance/maximize investments. Manages daily borrowing/funding needs, including the determination of drawdowns at subsidiary companies. Monitors debt covenant compliance and prepares related calculations and certificates, in accordance with debt agreements. Assists with the oversight of international cash management account structures and bank providers. Collaborates with the tax team on global tax structures, providing input on capitalization, funding, repatriation and intercompany agreements. Evaluates investment risk at various financing organizations. Develops and maintains comprehensive cash flow, hedging program to manage currency risk. Assists with capital structure recommendations. Assists in the renewal of the credit facility revolver. Partners with the acquisition team to create pro forma leverage on anticipated acquisitions. Develops and maintains relationships with banking partners. Qualifications & Requirements: Bachelor’s degree in finance, accounting, economics, or related field required with a minimum of 7 years of treasury management experience. Strong strategic thinking and problem-solving skills, with excellent analytical and organizational skills Excellent project management skills with attention to detail and the ability to multi-task Team player with good interpersonal skills and the ability to influence others as well as build collaborative relationships Clear and professional oral and written communication skills, with the ability to communicate effectively with coworkers and management Proficiency with treasury software as well as knowledge of Microsoft Excel, Word, PowerPoint, and Outlook Apply Now